Valid from: 13.04.2025
Seller: Torille OÜ
Registration code: 16546818
KMKR: EE102521018
Address: Rukki tee 2, Lehmja küla, Rae vald, Harju maakond, 75306
E-mail: info@torille.ee
1. General provisions
1.1 Torille.net is an online shop operated by Torille OÜ, whose product range consists mainly of alcoholic beverages and a few non-alcoholic products. The Seller does not arrange transport of the goods or provide any shipping services. The order is deemed to be fulfilled upon delivery of the goods to the buyer or to a transport company authorised by the buyer from the seller’s warehouse in Estonia.
1.2 If the purchase is made in another EU member state (e.g. Finland), the purchase is made on the principle of distance selling within the EU and the ownership of the product is transferred to the buyer in Estonia. Torille.net is not liable for any taxes or declaration obligations of the customer’s home country.
1.3 By entering the online shop, the customer confirms that he/she is of legal age. Alcohol-related products will not be handed over to persons who are unable to confirm their age. The Seller reserves the right not to transfer the goods.
1.4 The Seller reserves the right to unilaterally amend these Terms and Conditions by publishing a new version on the Website. Orders placed prior to the entry into force of the amendments shall be subject to the previous terms and conditions.
1.5 The sales contract is deemed to be concluded from the moment the customer has paid for the order and received the order confirmation.
2. Prices and products
2.1 All prices are in Euro (€) and include applicable Estonian VAT and, where applicable, alcohol duty.
2.2 If the product is covered by a deposit, a deposit of €0.10 is already included in the price.
2.3 The Seller has the right to replace the Product temporarily out of stock with an equivalent or better Product. If replacement is not possible, the cost of the missing product will be refunded to the customer’s current account.
3. Placing an order and payment
3.1 Orders can only be placed by persons who have accepted the terms and conditions of sale.
3.2 The sales contract is deemed to be concluded from the moment the customer has paid for the order and received the order confirmation.
3.3 The payment service is brokered by Montonio Finance OÜ. Payment is made outside the e-shop in a secure environment. When using the bank link, the customer will be redirected to his/her bank environment and when paying by invoice, the payment will be made according to Montonio’s instructions. If the customer chooses to pay directly to the seller’s bank account without the use of a brokerage service, the payment must be made manually and the order number must be indicated in the explanation of the transfer. In this case, the seller will see the details of the customer’s transfer (including name and bank account).
4. Receiving the goods
4.1 The goods ordered must be collected by the customer or a carrier chosen by the customer must be used for transport. Torille.net does not offer a delivery service.
4.2 The Goods shall be delivered at the address Rukki tee 1-66, Lehmja village, Rae rural municipality, Harju county, 75306.
4.3 The Goods will be ready for dispatch no later than 3-4 working days after receipt of payment.
4.4 The Seller shall not be liable for any delay or damage caused by the transport company.
5. Withdrawal and cancellation
5.1 Orders can be cancelled by contacting us at
info@torille.ee before we have delivered the goods. If the goods have already been delivered from stock to the customer or a clinic representative, it is no longer possible to cancel the order.
5.2 NB! According to the legislation of the Republic of Estonia and the European Union, the consumer’s right to withdraw from the contract and return the goods does not apply to alcoholic beverages.
6. Claims and liability
6.1 If the Goods are missing, defective or incorrect, this must first be reported by email to info@torille.ee within 14 days of the Goods being delivered to the Customer (either to the Customer themselves or to their representative, such as a courier or friend).
6.2 In the case of defective or incorrect Products, the Seller may, with the agreement of the Customer, decide that no return is necessary. In such a case, the amount paid to the customer will be refunded in part or in full, as the case may be, to the customer’s current account.
6.3 If part of the ordered goods is not packed in the order, the seller is not able to send the missing goods to the customer separately. In such a situation, the seller will refund the cost of the missing goods to the customer’s bank account no later than 14 days after notification of the missing goods.
6.4 The Seller shall not be liable for any damage resulting from improper use of the product, third parties or incorrect information provided by the customer. Nor shall the Seller be liable for any damage to the Product occurring after delivery of the Goods, including during transport or handling by the Customer.
7. Processing of personal data
7.1 Torille OÜ is the controller of personal data and complies with data protection legislation.
7.2 For more information, please see the Privacy Policy page.
8. Final provisions
8.1 All disputes will be resolved by email in the first instance.
8.2 The Terms and Conditions have been drafted in accordance with the legislation of the Republic of Estonia and the European Union.
8.3 By using the Torille.net website, the customer confirms that he/she has read and agrees to be bound by these terms and conditions.
